Refund & Return Policy

Last updated: September 17, 2026

Our 60-Day Satisfaction Guarantee

We stand behind HELM completely. If you are not satisfied with your results for any reason, you may request a full refund within 60 days of your original purchase date. This guarantee applies to first-time purchases of each product only.

Eligibility for a Refund

Unopened Products

Unopened, unused products in their original sealed packaging may be returned within 60 days of purchase for a full refund. The product must be in its original condition — not damaged, tampered with, or altered.

Opened or Used Products

Due to the nature of cosmetic products and for hygiene and safety reasons, opened or used products are not eligible for return or exchange. However, if you have genuinely tried the product for a minimum of 4 weeks and are not satisfied with your results, you may contact our support team to discuss your situation. Refund decisions on opened products are made on a case-by-case basis at our sole discretion.

Non-Eligible Items

• Products purchased from unauthorized third-party retailers
• Products that have been damaged due to misuse, improper storage, or negligence
• Requests submitted after the 60-day window from the original purchase date
• Products for which a chargeback or payment dispute has already been filed

How to Request a Refund

To initiate a refund, contact our customer support team at support@thehelmcare.com with the following information:

• Your full name
• Order number
• Email address used at purchase
• Reason for your refund request
• Whether the product is opened or unopened

Our team will respond within 1–2 business days with instructions.

Return Shipping

If a return of the physical product is required as part of the refund process:

• Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels.
• We recommend using a trackable shipping method. HELM is not responsible for items lost in transit during the return process.
• Please do not send items back without first contacting our support team and receiving a Return Authorization confirmation.

Original outbound shipping charges are non-refundable.

Refund Processing

Once your return or refund request is approved:

• For unopened returns: the refund will be processed within 3–5 business days of our team approving your request or receiving your returned item (whichever applies).
• Refunds are issued to your original payment method (credit/debit card via Shopify Payments) or as store credit — your choice at the time of the request.
• Depending on your bank or card issuer, it may take an additional 3–10 business days for the funds to appear on your statement. This processing time is outside of our control.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@thehelmcare.com within 7 days of delivery with photos of the issue. We will arrange a replacement or full refund at no cost to you, including any applicable shipping.

Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute. Filing a chargeback while a refund request is in progress may delay resolution and disqualify you from future refund eligibility. We reserve the right to contest chargebacks with full documentation of order fulfillment and delivery.

Contact

Email: support@thehelmcare.com
Response time: within 1–2 business days