Refund policy

RETURN & REFUND POLICY

Last updated: 2025

Our 60-Day Money-Back Guarantee

We stand behind HELM Post-Shave Repair Balm with a 60-Day Money-Back Guarantee. If you are not satisfied with your purchase for any reason within 60 days of the original delivery date, you may request a refund or store credit.

How to Initiate a Return

To start a return, contact our support team at support@thehelmcare.com within 60 days of receiving your order. Please include:

  • Your full name and order number
  • The reason for your return request
  • A photo of the product in its current condition (if applicable)

Our team will review your request within 3 business days and provide you with return instructions.

Return Shipping

Customers are responsible for all return shipping costs unless the item was received damaged, defective, or incorrect due to our error. We recommend using a trackable shipping method. HELM is not responsible for items lost in transit during the return process.

Refund Options

Once your return is received and validated, you may choose between:

  • A full refund to your original payment method (Shopify Payments or PayPal)
  • Store credit for the full purchase amount, valid for future orders at thehelmcare.com

Refunds are processed within 3–5 business days of return validation. Please allow an additional 3–7 business days for funds to appear in your account depending on your bank or payment provider.

Bundle Orders — Partial Refund Policy

For bundle orders containing multiple units: if one or more units are unused and returned in their original condition, a full refund applies to those units. If units from the bundle have been opened and partially used, HELM reserves the right to issue a partial refund of up to 50% of the product value, at its sole discretion.

Non-Refundable Situations

Refunds will not be issued in the following circumstances:

  • Requests made more than 60 days after the original delivery date
  • Products returned without prior approval from our support team
  • Products that have been entirely consumed with no product remaining to return
  • Orders where a refund has already been previously issued for the same purchase

Requests submitted after the 60-day window are generally not eligible for refunds. HELM may, at its sole and absolute discretion, evaluate exceptional circumstances on a case-by-case basis, but this does not constitute a right or obligation to refund.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@thehelmcare.com within 7 days of delivery with photos. We will send a replacement or issue a full refund at no additional cost to you.