Shipping policy

Shipping Policy

Last updated: September 17, 2026

Important Notice: HELM Dark Spot Corrector is a cosmetic product for external use only. It is not a drug or medical treatment. All shipping timelines are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.

Order Processing

All orders are processed within 24 to 72 hours of payment confirmation, on business days (Monday through Friday, excluding US federal holidays). Orders placed on weekends or holidays will begin processing on the next business day.

You will receive an order confirmation email immediately after purchase. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched.

Shipping Destination

At this time, HELM ships exclusively to addresses within the contiguous United States (48 states). We do not currently ship to Alaska, Hawaii, US territories, PO Boxes, APO/FPO addresses, or any international destinations. We plan to expand shipping availability in the future.

Shipping Method & Delivery Timeframes

We currently offer one standard shipping option:

  • Standard Shipping — Free on all orders
  • Estimated delivery: 5 to 10 business days after dispatch, depending on your location within the US
  • Delivery times may be shorter for addresses in the eastern US and longer for western or rural areas

Please note that delivery timeframes are estimates provided by the carrier and are not guaranteed. HELM is not responsible for delays caused by shipping carriers, natural events, or circumstances beyond our control.

Tracking Your Order

Once your order ships, you will receive a confirmation email containing your tracking number. You can use this number to track your shipment directly on the carrier's website. If you have not received tracking information within 4 business days of your order, please contact us at support@thehelmcare.com.

Lost or Stolen Packages

HELM is not responsible for packages that are lost, stolen, or marked as delivered but not received. If your tracking shows "delivered" but you have not received your package, we recommend:

  • Checking with neighbors or building management
  • Contacting your local post office or the shipping carrier directly
  • Waiting 24–48 hours, as carriers sometimes mark deliveries early

If the issue remains unresolved, contact us and we will do our best to assist you, though we cannot guarantee replacement for packages marked as delivered.

Address Accuracy

Customers are solely responsible for providing an accurate and complete shipping address at checkout. HELM is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us immediately at support@thehelmcare.com. We will attempt to correct it if the order has not yet shipped, but we cannot guarantee changes once fulfillment has begun.

Customs, Duties & Taxes

As we currently ship only within the United States, no international customs fees or import duties apply to your order. Applicable sales tax may be collected depending on your state of residence, in accordance with US tax law.

Contact

Email: support@thehelmcare.com
Response time: within 1–2 business days