Shipping policy
SHIPPING POLICY
Last updated: 2025
Shipping Destination
Currently, HELM ships to addresses within the contiguous United States only. We do not ship to US territories (Puerto Rico, Guam, U.S. Virgin Islands), APO/FPO military addresses, or international destinations at this time. International shipping options will be announced when available.
Free Standard Shipping
We offer free standard shipping on all US orders, regardless of order value. No minimum purchase is required. This offer applies to the contiguous United States only and is subject to change without notice.
Estimated Delivery Times
Orders are processed within 1–2 business days of payment confirmation. Estimated delivery after processing:
- Standard Shipping: 5–10 business days
Delivery times are estimates only and are not guaranteed. HELM is not responsible for delays caused by carriers, weather conditions, peak shipping periods, or circumstances beyond our control.
Order Processing
Orders placed on weekends or public holidays will be processed on the next available business day. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Tracking
A tracking number will be provided via email once your order ships. HELM is not responsible for orders marked as delivered by the carrier but not received. In such cases, we recommend contacting the carrier directly and checking with neighbors or building management before reaching out to us.
Lost or Stolen Packages
If your package is lost in transit (no tracking movement for more than 15 business days after the estimated delivery date), please contact us at support@thehelmcare.com. We will work with the carrier to investigate and, at our discretion, issue a replacement or refund.
HELM is not liable for packages confirmed as delivered by the carrier but reported stolen after delivery. We recommend choosing a secure delivery address.
Address Errors
Please ensure your shipping address is correct at checkout. HELM is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error immediately after placing your order, contact us at support@thehelmcare.com as soon as possible. We will do our best to correct the address before shipment, but cannot guarantee changes once an order has been processed.