Terms of service

TERMS OF SERVICE

Last updated: 2025

Acceptance of Terms

By accessing or using the website thehelmcare.com (the "Site"), you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use the Site.

Use of the Site

You agree to use the Site only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Site in any way that violates applicable US federal, state, or local laws or regulations
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Site
  • Attempt to gain unauthorized access to any part of the Site or its related systems
  • Use any automated means to scrape, crawl, or collect data from the Site without prior written consent
  • Submit false, misleading, or fraudulent information including payment details

Intellectual Property

All content on this Site — including text, images, logos, product descriptions, graphics, and branding — is the property of HELM and is protected by US and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written permission.

User Accounts

Creating an account is not required to make a purchase. If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@thehelmcare.com if you suspect unauthorized use of your account.

Marketing Communications — Email & SMS

By providing your email address or phone number during checkout or via opt-in forms on the Site, you consent to receive marketing communications from HELM, which may include promotional emails and SMS messages about products, offers, and updates.

  • Email: You may unsubscribe at any time by clicking the "Unsubscribe" link in any marketing email.
  • SMS: Message and data rates may apply. You may opt out at any time by replying STOP to any SMS message. Message frequency varies.

We do not sell, rent, or share your contact information with third parties for their own marketing purposes.

Privacy & Data Collection

We collect data such as name, email address, shipping address, phone number (if provided), and purchase history for order fulfillment and marketing purposes. California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. For any privacy-related requests, contact us at support@thehelmcare.com.

Third-Party Services

Our Site uses third-party services including Shopify (e-commerce platform), PayPal (payment processing), and email/SMS marketing tools. Your use of these services is subject to their respective terms and privacy policies. HELM is not responsible for the practices of third-party service providers.

Product Reviews & User Content

If you submit a product review or any other content on the Site, you grant HELM a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, publish, and display that content in connection with our marketing and business operations. You represent that your submitted content is accurate and does not infringe any third-party rights.

Disclaimer of Warranties

The Site and all content, products, and services made available through it are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. HELM does not warrant that the Site will be uninterrupted, error-free, or free of viruses or other harmful components.

Limitation of Liability

To the maximum extent permitted by applicable law, HELM shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or our products. This limitation applies even if HELM has been advised of the possibility of such damages.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

Contact

For any questions regarding these Terms of Service:
support@thehelmcare.com