Last updated: September 17, 2026
All products sold on thehelmcare.com are cosmetic products for external use only. They are not drugs, treatments, or medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Purchase and use of our products is at your own discretion. Individual results may vary.
All prices displayed on our Site are in US Dollars (USD). Prices are subject to change without notice. The price charged will be the price displayed at the time you complete your purchase. We reserve the right to modify, discontinue, or limit quantities of any product at any time.
In the event of a pricing error on our Site, we reserve the right to cancel any order placed at the incorrect price and issue a full refund to the original payment method.
Your receipt of an order confirmation email does not constitute our acceptance of your order. We reserve the right to accept or decline your order at any time, for any reason, including but not limited to:
If we decline your order, you will be notified and any payment collected will be fully refunded.
We accept payment via major credit and debit cards processed through Shopify Payments. All transactions are encrypted and processed securely. By submitting your payment information, you represent that you are authorized to use the payment method provided.
Your card will be charged at the time your order is placed. In the event of a failed payment, your order will not be processed or fulfilled.
Applicable sales tax will be calculated and added to your order total at checkout based on your shipping address and applicable US state and local tax regulations. Tax amounts are determined by Shopify's automated tax engine in accordance with the tax laws of your jurisdiction.
We may offer subscription purchasing options in the future. If applicable at the time of your purchase, subscription terms including billing frequency, cancellation policy, and pricing will be clearly disclosed at checkout and will form part of your agreement with us.
All products are subject to availability. We do not guarantee that any product will be available at any given time. If a product you ordered becomes unavailable after your order is placed, we will notify you and offer a full refund or the option to wait for restock.
By purchasing HELM products, you agree to use them only as directed on the product label and in accordance with general cosmetic use guidelines. You agree not to use our products:
If you experience any adverse reaction, discontinue use immediately and consult a healthcare professional.
HELM makes no representation that its products will produce any specific cosmetic result for any individual customer. All marketing materials, testimonials, and product descriptions reflect general cosmetic ingredient information and individual user experiences. Nothing on this Site constitutes medical advice.
Our products are sold for personal use only. Unauthorized resale, redistribution, or commercial use of HELM products is strictly prohibited without express written permission from HELM. We reserve the right to cancel orders that we reasonably believe are intended for unauthorized resale.
All return and refund requests are subject to our Refund & Return Policy, which is incorporated into these Terms of Sale by reference. By placing an order, you agree to the terms of that policy.
To the fullest extent permitted by law, HELM's total liability for any claim arising from a purchase shall not exceed the amount paid by the customer for the specific product giving rise to the claim. We are not liable for any indirect, consequential, or incidental damages resulting from product use or purchase.
These Terms of Sale are governed by the laws of the United States. Any dispute arising from a purchase on thehelmcare.com shall be resolved in accordance with applicable US law.
For any questions regarding your order or these Terms of Sale, contact us at:
Email: support@thehelmcare.com
Response time: within 1–2 business days